IEEE - Institute of Electrical and Electronics Engineers, Inc. - Analysis of call-center operational data using role hierarchy miner

2015 13th International Conference on ICT and Knowledge Engineering (ICT & Knowledge Engineering 2015)

Author(s): Sompong Wongvigran ; Wichian Premchaiswadi
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 November 2015
Conference Location: Bangkok, Thailand
Conference Date: 18 November 2015
Page(s): 142 - 146
ISBN (Electronic): 978-1-4673-9190-0
ISBN (Paper): 978-1-4673-9189-4
ISSN (Electronic): 2157-099X
ISSN (Paper): 2157-0981
DOI: 10.1109/ICTKE.2015.7368486
Regular:

The main objective of this research is to analyze information of customer contact made to a call center section of a telecommunication company in Thailand. Using role hierarchy mining approach (as... View More

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