IFIP - Recommending ticket resolution using feature adaptation

2015 11th International Conference on Network and Service Management (CNSM)

Author(s): Wubai Zhou ; Tao Li ; Larisa Shwartz ; Genady Ya Grabarnik
Publisher: IFIP
Publication Date: 1 November 2015
Conference Location: Barcelona, Spain
Conference Date: 9 November 2015
Page(s): 15 - 21
ISBN (CD): 978-3-9018-8278-4
ISBN (Electronic): 978-3-9018-8277-7
DOI: 10.1109/CNSM.2015.7367333

In recent years, IT Service Providers have been rapidly introducing automation to their service delivery model. Driven by market pressure to reduce cost and maintain quality of services, they are... View More