IEEE - Institute of Electrical and Electronics Engineers, Inc. - Responding to Subjective Changes of Customer Requirements in Dynamic Service Execution Environment

2015 IEEE 12th International Conference on e-Business Engineering (ICEBE)

Author(s): Nan Jing ; Zhongjie Wang ; Xiaofei Xu
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 October 2015
Conference Location: Beijing, China
Conference Date: 23 October 2015
Page(s): 119 - 126
ISBN (CD): 978-1-4673-8001-0
ISBN (Electronic): 978-1-4673-8002-7
DOI: 10.1109/ICEBE.2015.29
Regular:

When a customer uses a service, he might change his initial requirement due to subjective reasons that could not be predicated by service providers. If this happened, service providers need to... View More

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