IEEE - Institute of Electrical and Electronics Engineers, Inc. - A development of satisfaction-loyalty and reputation relationship model using performance measurement approach of the Private Medical Clinics' services: A literature review

2015 International Conference on Industrial Engineering and Operations Management (IEOM)

Author(s): Norzaidahwati Zaidin ; Rohaizat Baharun ; Norhayati Zakuan
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 March 2015
Conference Location: Dubai, United Arab Emirates
Conference Date: 3 March 2015
Page(s): 1 - 10
ISBN (CD): 978-1-4799-6064-4
ISBN (Electronic): 978-1-4799-6065-1
DOI: 10.1109/IEOM.2015.7093785
Regular:

In health care services, achieving high performance is at utmost importance as it relates to human life. In lieu to this, performance of the health care practices has to be measured. Measuring the... View More

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