IEEE - Institute of Electrical and Electronics Engineers, Inc. - Declarative Specification and Alignment Verification of Services in ITIL

2008 Workshop on Models and Model-driven Methods for Enterprise Computing (3M4EC 2008)

Author(s): I. Rychkova ; G. Regev ; A. Wegmann
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 September 2008
Conference Location: Munich, Germany
Conference Date: 16 September 2008
Page(s): 127 - 134
ISBN (Paper): 978-0-7695-3720-7
DOI: 10.1109/EDOCW.2008.28
Regular:

IT organizations that wish to implement the best practices recommended by the IT Infrastructure Library (ITIL) need to specify the level of service provided to their customers. The implemented... View More

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