IEEE - Institute of Electrical and Electronics Engineers, Inc. - Evaluation of customer satisfaction in automobile after-sales service based on grey incidence analysis

2008 IEEE International Conference on Systems, Man and Cybernetics (SMC 2008)

Author(s): Wang Jian-ling ; Liu Si-feng ; Wang Yuan-qi ; Xie Nai-ming
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 October 2008
Conference Location: Singapore, Singapore
Conference Date: 12 October 2008
Page(s): 2,386 - 2,389
ISBN (CD): 978-1-4244-2384-2
ISBN (Paper): 978-1-4244-2383-5
ISSN (Paper): 1062-922X
DOI: 10.1109/ICSMC.2008.4811651
Regular:

With rapid development of automobile industry in China, after-sales service market has captured both enterprises and scholars' attention, and has been a new advantage for competition. In this... View More

Advertisement