IEEE - Institute of Electrical and Electronics Engineers, Inc. - The Use of E-SQ to establish the internet bank service quality table

2008 IEEE International Conference on Industrial Engineering and Engineering Management

Author(s): Yu-Lung Wu ; M.C.S. Chang ; Pei-Chi Yang ; Ying-Jun Chen
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 December 2008
Conference Location: Singapore, Singapore
Conference Date: 8 December 2008
Page(s): 1,446 - 1,450
ISBN (CD): 978-1-4244-2630-0
ISBN (Paper): 978-1-4244-2629-4
DOI: 10.1109/IEEM.2008.4738110
Regular:

In order to assist Internet bank to be able to reach the enterprise-+s goal, which is satisfying the customer-+s demand and this goal is different from the PZB service quality model; thus, this... View More

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