IEEE - Institute of Electrical and Electronics Engineers, Inc. - Research on the Evaluation of E-Government Service Quality

2008 4th International Conference on Wireless Communications, Networking and Mobile Computing (WiCOM)

Author(s): Dongshan Ma ; Qian Wang ; Zexian Xu ; Wei Liang ; Guang Chen
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 October 2008
Conference Location: Dalian, China
Conference Date: 12 October 2008
Page(s): 1 - 4
ISBN (CD): 978-1-4244-2108-4
ISBN (Paper): 978-1-4244-2107-7
DOI: 10.1109/WiCom.2008.2114
Regular:

E-government is a power to promote building a service-oriented government. By reference perceptual quality model and SERVQUAL evaluation model, this paper designs the model and the indicator... View More

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