IEEE - Institute of Electrical and Electronics Engineers, Inc. - Impact of Scenario-Based Customer Process Flow on Emotion and Satisfaction

2008 4th International Conference on Wireless Communications, Networking and Mobile Computing (WiCOM)

Author(s): Yuexian Zhang ; Qinhai Ma ; Yi Li
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 October 2008
Conference Location: Dalian, China
Conference Date: 12 October 2008
Page(s): 1 - 5
ISBN (CD): 978-1-4244-2108-4
ISBN (Paper): 978-1-4244-2107-7
DOI: 10.1109/WiCom.2008.2031
Regular:

This paper tries to explore the effect of customer process flow on customer emotion and satisfaction employing three restaurant service presenting fruits process with the help of scenario-based... View More

Advertisement