IEEE - Institute of Electrical and Electronics Engineers, Inc. - Analyzing logistics service performance level based on customer perception

2008 IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI)

Author(s): Yuexue Hu ; Qilan Zhao
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 October 2008
Conference Location: Beijing, China
Conference Date: 12 October 2008
Volume: 2
Page(s): 2,097 - 2,101
ISBN (CD): 978-1-4244-2013-1
ISBN (Paper): 978-1-4244-2012-4
DOI: 10.1109/SOLI.2008.4682879
Regular:

The common emphasis of the competition among different logistics service providers is to provide what customers need through logistics services, which is to improve the logistics services... View More

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