IEEE - Institute of Electrical and Electronics Engineers, Inc. - Achieving competitive advantage and organisational performance through service quality initiatives in the supply chain

2008 IEEE International Conference on Management of Innovation & Technology (ICMIT 2008)

Author(s): G. Prakash ; K. Shanker
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 September 2008
Conference Location: Bangkok, Thailand
Conference Date: 21 September 2008
Page(s): 1,104 - 1,109
ISBN (CD): 978-1-4244-2330-9
ISBN (Paper): 978-1-4244-2329-3
DOI: 10.1109/ICMIT.2008.4654523
Regular:

Service quality initiatives in supply chain management provide uniqueness to the organizationpsilas capabilities, make them difficult to replicate, and are thus a source of competitive advantage.... View More

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