IEEE - Institute of Electrical and Electronics Engineers, Inc. - Measuring service quality in E-retailing using SERVQUAL model

2008 International Symposium on Information Technology

Author(s): S.H. Siadat ; V.C. Buyut ; H. Selamat
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 August 2008
Conference Location: Kuala Lumpur, Malaysia
Conference Date: 26 August 2008
Volume: 3
Page(s): 1 - 7
ISBN (CD): 978-1-4244-2328-6
ISBN (Paper): 978-1-4244-2327-9
DOI: 10.1109/ITSIM.2008.4632026
Regular:

Practitioners and academics are eager on measuring service quality accurately in order to have better understanding of its indispensable antecedent and consequences, and eventually ascertain... View More

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