IEEE - Institute of Electrical and Electronics Engineers, Inc. - Service Innovation Analysis Based on the Value Chain Approach

2008 International Conference on Service Systems and Service Management (ICSSSM 2008)

Author(s): Lifang Peng ; Yanfei Zhang ; Qi Li ; Ruey Shin Chen
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 June 2008
Conference Location: Melbourne, VIC, Australia
Conference Date: 30 June 2008
Page(s): 1 - 6
ISBN (CD): 978-1-4244-1672-1
ISBN (Paper): 978-1-4244-1671-4
ISSN (Electronic): 2161-1904
ISSN (Paper): 2161-1890
DOI: 10.1109/ICSSSM.2008.4598541
Regular:

Service is an active collaboration between the supplier and the customer, a relationship of ldquovalue co-creationrdquo. It appearances as a relationship between the supplier and the customer,... View More

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