IEEE - Institute of Electrical and Electronics Engineers, Inc. - Analysis and evaluation of capability elements of logistics enterprise based on customer value

2008 International Conference on Service Systems and Service Management (ICSSSM 2008)

Author(s): Wei Jia ; Mingli Zhang ; Bao Wang
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 June 2008
Conference Location: Melbourne, VIC, Australia
Conference Date: 30 June 2008
Page(s): 1 - 7
ISBN (CD): 978-1-4244-1672-1
ISBN (Paper): 978-1-4244-1671-4
DOI: 10.1109/ICSSSM.2008.4598476
Regular:

The competition advantage stems from value creation for customers. Focusing on logistics enterprises, customer value composition are identified and a three-hierarchy framework is presented from a... View More

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