IEEE - Institute of Electrical and Electronics Engineers, Inc. - A model for the relationship between Customer Knowledge Management and Service Innovation Capability

2008 International Conference on Service Systems and Service Management (ICSSSM 2008)

Author(s): Zhang Hongqi ; Lu Ruoyu
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 June 2008
Conference Location: Melbourne, VIC, Australia
Conference Date: 30 June 2008
Page(s): 1 - 5
ISBN (CD): 978-1-4244-1672-1
ISBN (Paper): 978-1-4244-1671-4
DOI: 10.1109/ICSSSM.2008.4598460
Regular:

In recent years, many service companies have strived to enhance their service innovation capability to survive in the high velocity market. There are different methods to enhance service... View More

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