IEEE - Institute of Electrical and Electronics Engineers, Inc. - Dynamic management of outsourced service processes’ QoS in a service provider - service supplier environment

2008 3rd IEEE/IFIP International Workshop on Business-Driven IT Management (BDIM '08)

Author(s): G. Grabarnik ; H. Ludwig ; L. Shwartz
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 April 2008
Conference Location: Salvador, Brazil
Conference Date: 7 April 2008
Page(s): 81 - 88
ISBN (Paper): 978-1-4244-2191-6
DOI: 10.1109/BDIM.2008.4540077
Regular:

IT service providers typically must comply with service level agreements that are part of their usage contracts with customers. Not only IT infrastructure is subject to service level guarantees... View More

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