IEEE - Institute of Electrical and Electronics Engineers, Inc. - Applying GRM on the decision process of service quality in Medical Center

2007 International Conference on Intelligent and Advanced Systems

Author(s): Chaang-Yung Kung ; Tzung-Ming Yan ; Chih-Cheng Huang
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 November 2007
Conference Location: Kuala Lumpur, Malaysia
Conference Date: 25 November 2007
Page(s): 286 - 289
ISBN (CD): 978-1-4244-1356-0
ISBN (Paper): 978-1-4244-1355-3
DOI: 10.1109/ICIAS.2007.4658392
Regular:

According to the previous research of grey relational analysis (GRA), many employed grey relational method (GRM) to analyze quality function deployment (QFD). However, limited researches shed... View More

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