IEEE - Institute of Electrical and Electronics Engineers, Inc. - Call classification for automated troubleshooting on large corpora

2007 IEEE Workshop on Automatic Speech Recognition and Understanding

Author(s): K. Evanini ; D. Suendermann ; R. Pieraccini
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 December 2007
Conference Location: Kyoto, Japan
Conference Date: 9 December 2007
Page(s): 207 - 212
ISBN (CD): 978-1-4244-1746-9
ISBN (Paper): 978-1-4244-1745-2
DOI: 10.1109/ASRU.2007.4430110
Regular:

This paper compares six algorithms for call classification in the framework of a dialog system for automated troubleshooting. The comparison is carried out on large datasets, each consisting of... View More

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