IEEE - Institute of Electrical and Electronics Engineers, Inc. - Modeling and Analyzing Switching Cost of Service

2007 Workshop on Intelligent Information Technology Application

Author(s): Qiaoge Liu ; Jie Zhou ; Jianyu Li ; Xiaolong Ma
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 December 2007
Conference Location: Zhang Jiajie, China
Conference Date: 2 December 2007
Page(s): 270 - 273
ISBN (Paper): 978-0-7695-3063-5
DOI: 10.1109/IITA.2007.47
Regular:

Switching cost is a key factor of service, not only for traditional service, but also for modern service. It always plays an important role when customers want to change from one service provider... View More

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