IEEE - Institute of Electrical and Electronics Engineers, Inc. - Customer Knowledge Management Competence: Towards a Theoretical Framework

Proceedings of the 38th Annual Hawaii International Conference on System Sciences

Author(s): M. Rollins ; A. Halinen
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 January 2005
Conference Location: Big Island, HI, USA, USA
Conference Date: 6 January 2005
ISBN (Paper): 0-7695-2268-8
ISSN (Paper): 1530-1605
DOI: 10.1109/HICSS.2005.180
Regular:

Customer knowledge has been increasingly recognized as a key strategic resource in any company's success. Recent studies conducted in the fields of Knowledge Management and Customer Relationship... View More

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