IEEE - Institute of Electrical and Electronics Engineers, Inc. - Customised Customer Support Using a Soft Computing Approach

Proceedings. 2006 International Conference on Intelligence For Modelling, Control and Automation. Jointly with International Conference on Intelligent Agents, Web Technologies and Internet Commerce

Author(s): S. Shah ; R. Roy ; A. Tiwari ; B. Majeed
Sponsor(s): IEEE Comput Intelligence Soc.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 January 2005
Conference Location: Vienna, Austria
Conference Date: 28 November 2005
Volume: 1
Page(s): 939 - 945
ISBN (Paper): 0-7695-2504-0
DOI: 10.1109/CIMCA.2005.1631384
Regular:

This paper describes the research and development of a methodology to identify the type of information required by the service advisor (CSA) within customer contact centre (CCC) environment. Data... View More

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