IEEE - Institute of Electrical and Electronics Engineers, Inc. - Adaptive resource management of a virtual call center using a peer-to-peer approach

8th International Symposium on Integrated Network Management

Author(s): M. Cochinwala ; N. Jackson ; Hyong Shim ; E. Sigman
Sponsor(s): IFIP TC6/WG6.6 (Management of Networks & Distriubted Syst.)
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 January 2003
Conference Location: Colorado Springs, CO, USA, USA
Conference Date: 24 March 2003
Page Count: 13
Page(s): 425 - 437
ISBN (Paper): 1-4020-7418-2
DOI: 10.1109/INM.2003.1194196
Regular:

As the number and diversity of end user environments increase, services should be able to dynamically adapt to available resources in a given environment. We present the concepts of migratory... View More

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