IEEE - Institute of Electrical and Electronics Engineers, Inc. - Toward Predicting Communication Effectiveness

2018 IEEE Third International Conference on Data Science in Cyberspace (DSC)

Author(s): Zeshan Peng ; Wenbo Wang ; Bitty Balducci ; Detelina Marinova ; Yi Shang
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 June 2018
Conference Location: Guangzhou, China
Conference Date: 18 June 2018
Page(s): 76 - 83
ISBN (Electronic): 978-1-5386-4210-8
DOI: 10.1109/DSC.2018.00020
Regular:

Voice plays an important role in effective communication. This paper investigates communication effectiveness using call center audio records, where each record contains a conversation between a... View More

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