IEEE - Institute of Electrical and Electronics Engineers, Inc. - The “Voice of Customer” Web Application at State-Owned Telecommunication Company

2018 International Conference on Information Management and Technology (ICIMTech)

Author(s): Robertus Nugroho Perwiro Atmojo ; Yulius Lie ; Hery Harjono Muljo ; Uki Manan Saputra ; Dian Christianto ; Dennis Trisaputra
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 September 2018
Conference Location: Jakarta, Indonesia
Conference Date: 3 September 2018
Page(s): 333 - 338
ISBN (Electronic): 978-1-5386-5821-5
ISBN (USB): 978-1-5386-5820-8
DOI: 10.1109/ICIMTech.2018.8528097
Regular:

This research will discuss about the application of web-based Customer Knowledge Management to build an effective communication between customers with a telecommunication company in Indonesia.... View More

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