IEEE - Institute of Electrical and Electronics Engineers, Inc. - The Influence of IT Service Management Performance Measurement to Customer Satisfaction

2018 International Conference on Information Management and Technology (ICIMTech)

Author(s): Ahmad Nurul Fajar ; Diarna Rossy Andini
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 September 2018
Conference Location: Jakarta, Indonesia
Conference Date: 3 September 2018
Page(s): 109 - 113
ISBN (Electronic): 978-1-5386-5821-5
ISBN (USB): 978-1-5386-5820-8
DOI: 10.1109/ICIMTech.2018.8528195
Regular:

This study discuss the efforts to overcome the problems related with the low level of customer satisfaction of IT services in PT.BSI. It's reflected in the result of customer satisfaction survey.... View More

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