IEEE - Institute of Electrical and Electronics Engineers, Inc. - Design Science Research: A Suitable Approach to Scope and Research IT Service Catalogs

2018 IEEE World Congress on Services (SERVICES)

Author(s): Franziska Schorr ; Lars Hvam
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 July 2018
Conference Location: San Francisco, CA, USA
Conference Date: 2 July 2018
Page(s): 25 - 26
ISBN (Electronic): 978-1-5386-7374-4
DOI: 10.1109/SERVICES.2018.00026
Regular:

Based on the best-practice framework ITIL, an IT service catalog is a system which displays all live IT services but does not manage service requests. Moreover, an IT service catalog also shows... View More

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