IEEE - Institute of Electrical and Electronics Engineers, Inc. - An Intelligent Framework for Issue Ticketing System Based on Machine Learning

2018 IEEE 22nd International Enterprise Distributed Object Computing Workshop (EDOCW)

Author(s): Ruanda Qamili ; Shaban Shabani ; Johannes Schneider
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 October 2018
Conference Location: Stockholm, Sweden, Sweden
Conference Date: 16 October 2018
Page(s): 79 - 86
ISBN (Electronic): 978-1-5386-4141-5
ISSN (Electronic): 2325-6605
DOI: 10.1109/EDOCW.2018.00022
Regular:

Due to the rapid shift of companies towards superb customer experience and satisfaction, ticketing systems have come into a prominence and represent a strategic element in business... View More

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