IEEE - Institute of Electrical and Electronics Engineers, Inc. - Using a Socio-Technical Systems Approach for a Sales Process Improvement

2018 IEEE 22nd International Enterprise Distributed Object Computing Workshop (EDOCW)

Author(s): Ilia Bider ; Victoria Klyukina
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 October 2018
Conference Location: Stockholm, Sweden, Sweden
Conference Date: 16 October 2018
Page(s): 48 - 58
ISBN (Electronic): 978-1-5386-4141-5
ISSN (Electronic): 2325-6605
DOI: 10.1109/EDOCW.2018.00019
Regular:

The paper is an experience report on applying a socio-technical approach to business process improvement. The approach is based on an augmented socio-technical matrix (STS-matrix) that... View More

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