IEEE - Institute of Electrical and Electronics Engineers, Inc. - A Customer Complaint Analysis Tool for Mobile Network Operators

2018 IEEE/ACM International Conference on Advances in Social Networks Analysis and Mining (ASONAM)

Author(s): Feyzullah Kalyoncu ; Engin Zeydan ; Ibrahim Onuralp Yigit ; Ahmet Yildirim
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 August 2018
Conference Location: Barcelona, Spain
Conference Date: 28 August 2018
Page(s): 609 - 612
ISBN (Electronic): 978-1-5386-6051-5
ISSN (Electronic): 2473-991X
DOI: 10.1109/ASONAM.2018.8508289
Regular:

Mobile Network Operators (MNOs) are eager to learn more about complaint behaviour of their subscribers. In this demo, we study topic modeling approach for extracting relevant problems experienced... View More

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