IEEE - Institute of Electrical and Electronics Engineers, Inc. - Research and Construction Method of Service Quality Evaluation Model Based on Customer Perception in Online Education Field

2018 13th International Conference on Computer Science & Education (ICCSE)

Author(s): Jing Du ; Fei Li ; Xiao Xiao Wang
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 August 2018
Conference Location: Colombo, Sri Lanka
Conference Date: 8 August 2018
Page(s): 1 - 4
ISBN (Electronic): 978-1-5386-5495-8
ISBN (USB): 978-1-5386-5494-1
ISSN (Electronic): 2473-9464
DOI: 10.1109/ICCSE.2018.8468731
Regular:

This article uses the service blueprint technology to display the online education service process, showing the service process in the online learning system, contact point between service and... View More

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