IEEE - Institute of Electrical and Electronics Engineers, Inc. - The Evaluation of Power Supply Enterprises' Service Recovery Quality Based on Improved Fuzzy AHP Method

2007 3rd International Conference on Wireless Communications, Networking, and Mobile Computing - WiCOM '07

Author(s): Zhou Wenyu ; Tang Jian ; Zeng Ming ; Yang Pengju ; Liang Zhou ; Chen Li
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 September 2007
Conference Location: Shanghai, China
Conference Date: 21 September 2007
Page(s): 5,124 - 5,128
ISBN (CD): 978-1-4244-1312-6
ISBN (Paper): 978-1-4244-1311-9
DOI: 10.1109/WICOM.2007.1255
Regular:

The customer-centered transformation is taking place among China's power supply enterprises, which are changing towards service-oriented type. And for this type of enterprises, service recovery is... View More

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