IEEE - Institute of Electrical and Electronics Engineers, Inc. - Management of Service Process QoS in a Service Provider - Service Supplier Environment

2007 9th IEEE International Conference on e-Commerce Technology and the 4th IEEE International Conference on Enterprise Computing, e-Commerce, and e-Services

Author(s): G. Grabarnik ; H. Ludwig ; L. Shwartz
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 July 2007
Conference Location: Tokyo, Japan
Conference Date: 23 July 2007
Page(s): 543 - 550
ISBN (Paper): 0-7695-2913-5
DOI: 10.1109/CEC-EEE.2007.63
Regular:

IT service providers typically must comply with service level agreements that are part of their usage contracts with customers. Not only IT infrastructure is subject to service level guarantees... View More

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