IEEE - Institute of Electrical and Electronics Engineers, Inc. - BlogIT: Multimedia Chronicling for Improved Capture, Sharing, and Retrieval of Solutions in Contact Center Applications

2007 IEEE International Conference on Multimedia and Expo

Author(s): M. Vukovic ; S. Ebadollahi ; M. Podlaseck ; G. Pingali
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 July 2007
Conference Location: Beijing, China
Conference Date: 2 July 2007
Page(s): 88 - 91
ISBN (CD): 1-4244-1017-7
ISBN (Paper): 1-4244-1016-9
DOI: 10.1109/ICME.2007.4284593
Regular:

Current tools for contact centers provide simple mechanisms for manually logging a technical problem, and recording the route of the problem, from agent to agent, until a solution is identified... View More

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