IEEE - Institute of Electrical and Electronics Engineers, Inc. - Predicting Labor Cost through IT Management Complexity Metrics

2007 10th IFIP/IEEE International Symposium on Integrated Network Management

Author(s): Yixin Diao ; A. Keller ; S. Parekh ; V.V. Marinov
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 May 2007
Conference Location: Munich, Germany
Conference Date: 21 May 2007
Page(s): 274 - 283
ISBN (CD): 1-4244-0799-0
ISBN (Paper): 1-4244-0798-2
DOI: 10.1109/INM.2007.374792
Regular:

We propose a model for relating IT management complexity metrics to key business-level performance metrics like time and labor cost. In particular, we address the problem of quantifying and... View More

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