IEEE - Institute of Electrical and Electronics Engineers, Inc. - IT service management driven by business objectives An application to incident management

2006 IEEE/IFIP Network Operations and Management Symposium

Author(s): C. Bartolini ; M. Salle ; D. Trastour
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 January 2006
Conference Location: Vancouver, BC, Canada
Conference Date: 3 April 2006
Page(s): 45 - 55
ISBN (Paper): 1-4244-0142-9
ISSN (Paper): 1542-1201
DOI: 10.1109/NOMS.2006.1687537
Regular:

In this paper we address the problem of ensuring business-IT alignment. We describe a method and a system for decision support in IT service management driven by alignment with the business... View More

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