IEEE - Institute of Electrical and Electronics Engineers, Inc. - A quantitative approach to IT investment allocation to improve business results

Proceedings. Seventh IEEE International Workshop on Policies for Distributed Systems and Networks

Author(s): A. Moura ; J. Sauve ; J. Jornada ; E. Radziuk
Sponsor(s): Office of the Dean of the Faculty of Sci.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 January 2006
Conference Location: London, Ont., Canada
Conference Date: 5 June 2006
ISBN (Paper): 0-7695-2598-9
DOI: 10.1109/POLICY.2006.7
Regular:

This paper proposes using financial loss functions to estimate the impact that IT service level agreements (SLAs) have on business process performance. For that, an organizing framework based on... View More

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