IEEE - Institute of Electrical and Electronics Engineers, Inc. - Managing Customer Service Levels and Sustainable Growth: A Model for Decision Support

Proceedings of the 39th Annual Hawaii International Conference on System Sciences

Author(s): A. Dutta ; R. Roy
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 January 2006
Conference Location: Kauia, HI, USA, USA
Conference Date: 4 January 2006
Volume: 6
ISBN (Paper): 0-7695-2507-5
ISSN (Paper): 1530-1605
DOI: 10.1109/HICSS.2006.263
Regular:

Managing service levels is known to be an important element of customer relationship management. In service industries however, there is no inventory of finished goods that can be used to buffer... View More

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