IEEE - Institute of Electrical and Electronics Engineers, Inc. - Web-Service-Oriented Customer Relationship Management System Evolution

Proceedings. 13th IEEE International Workshop on Software Technology and Engineering Practice

Author(s): Yang Xu ; Qing Duan ; Hongji Yang
Sponsor(s): IEEE Comput. Soc.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 January 2005
Conference Location: Budapest, Hungary
Conference Date: 24 September 2005
Page(s): 39 - 48
ISBN (Paper): 0-7695-2639-X
DOI: 10.1109/STEP.2005.35
Regular:

Customer relationship management (CRM) systems are designed to help managing customers and building fixed relations with customers by quick response and efficient services. The motive of... View More

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