IEEE - Institute of Electrical and Electronics Engineers, Inc. - Design of a feedback control system for the optimization of technical customer service collaboration processes

2005 International Conference on Collaborative Computing: Networking, Applications and Worksharing and Workshops

Author(s): T. Klostermann ; D. Spath
Sponsor(s): IEEE Comput. Soc.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 January 2005
Conference Location: San Jose, CA, USA
Conference Date: 19 December 2005
ISBN (Paper): 1-4244-0030-9
DOI: 10.1109/COLCOM.2005.1651250
Regular:

The technical customer service is characterized by disproportional turnovers in manufacturing industries. Thus an approach for the iterative and sustainable optimization of services gains in... View More

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