IEEE - Institute of Electrical and Electronics Engineers, Inc. - Simulation analysis of inbound call center of a city-gas company

Proceedings of the 2005 Winter Simulation Conference

Author(s): S. Takakuwa ; T. Okada
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 January 2005
Conference Location: Orlando, FL, USA
Conference Date: 4 December 2005
Page Count: 8
ISBN (Paper): 0-7803-9519-0
DOI: 10.1109/WSC.2005.1574484
Regular:

An inbound call center of a city-gas company was simulated to examine the proper target of the service level procedures were proposed to find the optimal number of agents, considering their skills... View More

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