IEEE - Institute of Electrical and Electronics Engineers, Inc. - Applications of business process simulation and lean techniques in British Telecommunications PLC

Proceedings of WSC 2000, Winter Simulation Conference

Author(s): Dennis, S. ; King, B. ; Hind, M. ; Robinson, S.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 January 2000
Conference Location: Orlando, FL, USA, USA
Conference Date: 10 December 2000
Volume: 2
ISBN (Paper): 0-7803-6579-8
DOI: 10.1109/WSC.2000.899201
Regular:

Business processes are increasingly key to the success of companies in the service industry. It is important that these processes are designed and maintained to deliver the most cost effective and... View More

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