IEEE - Institute of Electrical and Electronics Engineers, Inc. - The development of an ISO 9000 quality management system to meet the requirements of the European Foundation for Quality Management (EFQM) model-the Cyprus Telecommunications Authority's case

Proceedings of 10th Mediterranean Electrotechnical Conference - MELECON 2000

Author(s): Achilleos, M. ; Ioannou, G.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 January 2000
Conference Location: Lemesos, Cyprus, Cyprus
Conference Date: 29 May 2000
Volume: 1
ISBN (Paper): 0-7803-6290-X
DOI: 10.1109/MELCON.2000.880384
Regular:

The Cyprus Telecommunications Authority's (CYTA) modernisation programme focuses on the use of business process re-engineering tools in order to improve the organisation's customer focus and... View More

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