IEEE - Institute of Electrical and Electronics Engineers, Inc. - Customer relationship management in e-commerce: the call center solution

Proceedings IEEE SoutheastCon 2000. 'Preparing for The New Millennium'

Author(s): Ohaegbu, K. ; Devgan, S.S.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 January 2000
Conference Location: Nashville, TN, USA
Conference Date: 9 April 2000
Page(s): 391 - 394
ISBN (Paper): 0-7803-6312-4
DOI: 10.1109/SECON.2000.845599
Regular:

E-commerce is not just the transaction, it is also the customer service. The advent of interactive e-commerce has without doubt made buying and selling on the Web successful. However, it continues... View More

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