IEEE - Institute of Electrical and Electronics Engineers, Inc. - Application of TQM principles in an administrative area: a success story

Author(s): Grunenwald, W.J.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 January 1991
Conference Location: Dayton, OH, USA
Conference Date: 20 May 1991
ISBN (Paper): 0-7803-0085-8
DOI: 10.1109/NAECON.1991.165933
Regular:

The author describes the application of basic total quality management principles to the solution of a significant problem in an administrative area. He first describes the problem, and then... View More

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