Tsinghua University Press Ltd. - Customer satisfaction theory applied in the housing industry: An empirical study of low-priced housing in beijing
Author(s): | Song Yang ; Yan Zhu |
Publisher: | Tsinghua University Press Ltd. |
Publication Date: | 1 December 2006 |
Volume: | 11 |
Page(s): | 667 - 674 |
ISSN (Electronic): | 1007-0214 |
DOI: | 10.1016/S1007-0214(06)70249-8 |
Regular:
A household satisfaction index (HSI) model based on the American customer satisfaction index (ACSI) model was fit to the housing industry in China and used with the software LISREL to measure the... View More