Tsinghua University Press Ltd. - Customer satisfaction theory applied in the housing industry: An empirical study of low-priced housing in beijing

Author(s): Song Yang ; Yan Zhu
Publisher: Tsinghua University Press Ltd.
Publication Date: 1 December 2006
Volume: 11
Page(s): 667 - 674
ISSN (Electronic): 1007-0214
DOI: 10.1016/S1007-0214(06)70249-8

A household satisfaction index (HSI) model based on the American customer satisfaction index (ACSI) model was fit to the housing industry in China and used with the software LISREL to measure the... View More