IEEE - Institute of Electrical and Electronics Engineers, Inc. - An integrated TQM approach for a switching systems equipment supplier AT&T's United States Customer Business Unit

Proceedings of GLOBECOM '93. IEEE Global Telecommunications Conference

Author(s): Hlava, G.R. ; Hoberg, W.A. ; Pingel, T.C.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 January 1993
Conference Location: Houston, TX, USA
Conference Date: 29 November 1993
ISBN (Paper): 0-7803-0917-0
DOI: 10.1109/GLOCOM.1993.318134
Regular:

Management of quality has become a strategic issue for companies in all industries around the world. Companies without a clear focus on satisfying customer needs and expectations through a total... View More

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