IEEE - Institute of Electrical and Electronics Engineers, Inc. - Quality function deployment: using the customer to outperform the competition on environmental design

Proceedings of 1993 IEEE International Symposium on Electronics and the Environment

Author(s): Hochman, S.D. ; O'Connell, P.A.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 January 1993
Conference Location: Arlington, VA, USA
Conference Date: 10 May 1993
Page(s): 165 - 172
ISBN (Paper): 0-7803-0829-8
DOI: 10.1109/ISEE.1993.302815
Regular:

The authors describe how to apply quality function deployment (QFD) to competitive environmental initiatives. QFD is a matrix-based system that many companies use to translate customer demands... View More

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