IEEE - Institute of Electrical and Electronics Engineers, Inc. - Managing information technologies in service companies: strategic versus operational practices

Author(s): Geisler, E.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 January 1992
Conference Location: Eatontown, NJ, USA
Conference Date: 1 January 1992
Page(s): 294 - 299
ISBN (Paper): 0-7803-0854-9
DOI: 10.1109/IEMC.1992.225256
Regular:

An empirical study of 108 service companies in five sectors explored how they evaluate their information technologies (ITs). These companies tend to use operational rather than strategic criteria,... View More

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