IEEE - Institute of Electrical and Electronics Engineers, Inc. - The customer/supplier quality process: telecommunications quality through teamwork

Author(s): Marabello, M.L. ; Nauman, W.J.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 January 1992
Conference Location: Chicago, IL, USA
Conference Date: 14 June 1992
ISBN (Paper): 0-7803-0599-X
DOI: 10.1109/ICC.1992.268140
Regular:

The customer/supplier quality process (CSQP) was initiated by representatives of the seven regional telephone companies as a long-term initiative to stem the rising cost of defective products... View More

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