IEEE - Institute of Electrical and Electronics Engineers, Inc. - Total customer satisfaction (telecommunication products)

Author(s): Kohler, J.C.
Publisher: IEEE - Institute of Electrical and Electronics Engineers, Inc.
Publication Date: 1 January 1992
Conference Location: Chicago, IL, USA
Conference Date: 14 June 1992
ISBN (Paper): 0-7803-0599-X
DOI: 10.1109/ICC.1992.268137
Regular:

The author focuses on Tellabs' approach to quality and meeting/exceeding the customers' total requirements. Tellabs has established and implemented a quality philosophy that emphasizes continuous... View More

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